Frequently Asked
Questions

An Energy Performance Certificate (EPC) is an official document that shows how energy efficient a property is, rated on a scale from A (most efficient) to G (least efficient). It also shows estimated energy costs and recommendations for improvement. It is a legal requirement in the UK whenever a property is sold, rented, or newly built.

An EPC is valid for 10 years. After that, a new assessment is required. If you make significant improvements to the property — such as installing a new boiler, upgrading insulation, or adding solar panels — it is worth getting a fresh EPC sooner, as it may show a higher rating and make your property more attractive to buyers or tenants.

No — you do not need to be present in person. Our assessor simply needs access to all parts of the property, including every room, the loft space, and the heating system. Access can be provided by a tenant, letting agent, family member, or keyholder. We will confirm all access details when you book.

Our assessor will look at the features that affect your property's energy use, including: the type and age of your heating system and controls, wall, floor, and loft insulation, the type of windows and glazing, the hot water system, any renewable energy sources such as solar panels, and the construction type of the building itself. Everything is assessed to government standards and then used to calculate your rating.

Yes. You can search the official government EPC register at epcregister.com using your property's postcode. If a valid certificate exists and is less than 10 years old, you may not need a new one — unless significant changes have been made to the property. If you're unsure, feel free to contact us and we'll advise you.

EPC ratings run from A to G. A is the most efficient (very low energy costs), while G is the least efficient (high energy costs). Most UK properties sit between C and E. The rating is calculated using the SAP (Standard Assessment Procedure) methodology, which is a government-approved scoring system. We explain your result clearly after every assessment.

An EPC is required by law in three main situations: when selling a property (must be available to potential buyers before marketing begins), when renting a property (must be given to prospective tenants before they commit), and when a new property is built (required upon completion). Failure to provide one can result in fines of up to £200 for domestic properties.

MEES stands for Minimum Energy Efficiency Standards. Since April 2020, all privately rented properties in England and Wales must have an EPC rating of E or above to be legally let. If your property rates F or G, you cannot rent it out (unless a valid exemption is registered). Our assessors will always advise you on MEES compliance and what improvements could raise your rating.

If your property receives an F or G rating, it cannot legally be rented unless an exemption applies. Your EPC will include specific recommendations for improvements — such as loft insulation, a more efficient boiler, or double glazing — that could raise your rating to E or above. We explain these clearly and in plain English after every assessment, so you know exactly what needs to be done.

Yes, some properties are exempt. Common exemptions include: listed buildings where energy efficiency works would unacceptably alter their character, temporary buildings intended to be used for less than two years, and standalone buildings with a total useful floor area under 50m². If you believe your property may qualify for an exemption, please contact us and we will advise accordingly.

Yes, research shows that properties with higher EPC ratings (A or B) can command higher sale prices and rental yields compared to less efficient properties. Buyers and tenants are increasingly aware of energy costs, and a good EPC rating signals lower running costs. Improving your EPC rating before selling or letting is a straightforward way to make your property more attractive on the market.

Our prices start from £45 for a one-bedroom flat or single-storey property. The price varies based on property size (number of bedrooms and floors) and distance from our SW19 base. Optional add-ons such as floor plans, property photos, and same-day delivery are available. There are no hidden fees — the price you see is the price you pay.

No payment is required until after the assessment is completed. Once your EPC has been lodged on the government register, we will send you an invoice. We accept card payments, bank transfer, mobile payment, and cash on the day. We never take payment upfront.

Yes. We offer bulk pricing for landlords, estate agents, and property managers with multiple properties. If you have 2 or more properties to assess, please contact us directly by phone or through the booking form and we will put together a tailored quote for you.

The standard price includes the full on-site assessment by an accredited assessor, lodgement of your certificate on the official government EPC register, and digital delivery of your certificate by email — typically within 24 hours. Optional extras such as same-day delivery, floor plans, property photography, and drone shots are available for an additional fee.

The only additional charges are for distance (if the property is further from our SW19 base) and any optional add-ons you choose to include. These are all shown clearly in our pricing calculator before you book. There are no call-out fees, no surprise charges, and no hidden costs at any stage.

You can book directly using the form below on this page. Simply fill in your name, contact details, property address, and preferred dates and times. We will confirm your appointment within 2 hours during business hours. Alternatively, you can call us on +44 7764 231083 and we will book it over the phone.

We typically have availability within 1 to 3 business days for standard bookings. Same-day appointments are also available subject to availability — if you need an urgent EPC, simply call us directly and we will do our best to accommodate you. We operate Monday to Saturday, 8am to 6pm, with evening appointments available on request.

The time depends on the size of the property. A studio or one-bedroom flat typically takes around 20 to 30 minutes. A two or three-bedroom house takes around 30 to 45 minutes. Larger four-bedroom-plus properties may take up to an hour. To avoid any delays, please ensure the assessor has clear access to all rooms, the loft, and the boiler room before the appointment.

Your EPC is typically lodged on the official government register and emailed to you within 24 hours of the assessment. If you need it sooner, our same-day delivery add-on is available for an additional £20 — your certificate will usually be issued within 4 hours of the assessment completing. You can also access your certificate at any time through the government's EPC register using your report reference number.

To book, we need your full name, phone number, email address, the full property address including postcode, how the assessor will gain access (yourself, tenant, agent, or keyholder), and your preferred dates and times. That's it. No payment details are required at the booking stage.

Your EPC is delivered digitally by email as a PDF. It is also automatically lodged on the official government EPC register at epcregister.com, where anyone can search for it using your property's postcode. You can share the digital copy directly with estate agents, letting agents, or solicitors as needed.

Absolutely. We work regularly with landlords, letting agencies, estate agents, and property portfolio managers. We offer dedicated scheduling, consistent turnaround times, and competitive bulk pricing for multiple properties. Simply contact us directly and we will put together a tailored arrangement to suit your portfolio.

An EPC is valid for 10 years. As a landlord, you must ensure your property has a valid EPC with a minimum E rating at all times. If your current EPC expires or your property has fallen below an E rating, you will need a new assessment before you can legally continue to let the property.

The government has been consulting on raising the minimum EPC requirement for rental properties from E to C. While the exact timeline is subject to ongoing policy decisions, landlords should be aware that the direction of travel is clear: energy efficiency standards are going to increase. Getting ahead of these changes now — by understanding your current rating and what improvements are available — puts you in a stronger position. We can advise on this when we carry out your assessment.

Yes, absolutely. Estate agents and letting agents book assessments on behalf of their clients all the time. We are happy to liaise directly with agents and provide certificates to whichever email address you specify. If you are an agent looking for a reliable EPC provider to work with regularly, please get in touch — we offer streamlined processes designed with agency workflows in mind.